- Ability to deploy on multiple infrastructure platforms (on-premises and cloud, and multiple clouds)
- Unbiased / neutral support for multiple Linux distributions
- Open source expertise
- Breadth of services offered
- Response times per SLAs
- Local / specialized support
- Expertise within your industry
- Ability to leverage costs at scale
- Company standard
- Lowest cost relative to other support sources
- Can provide the best quality of technical support
- Bundled with other infrastructure management services
- Best serves company's global footprint